Frequently Asked Questions
We are here to support you and will walk with you on your journey. Please do not hesitate to ask us a question that you may not see here. We will provide feedback as soon as possible.
How do I schedule an appointment?
Do you send appointment reminders?
Yes, we do! After your appointment is scheduled with one of our counselors, you should receive a text and/or email confirmation of your appointment 48 hours and 24 hours prior to our appointment time.”
How often will I need to see my counselor?
The number of sessions will be determined by you and your counselor. Your counselor will make suggestions based on the severity of your symptoms and availability. We will never suggest more than clinically necessary and will tailor treatment to fit your needs.
Does Creative Counseling file insurance and what is accepted?
Our counselors charge a private pay rate of $170 per 1 hour session. We accept Blue Cross Blue Shield, Health Advantage, United Health Care, Aetna, Cigna, Ambetter, Aetna Choice Plus, and several subsidiaries.
As a courtesy, we will verify benefits and submit claims to your insurance provider. PLEASE NOTE that many insurance plans have an out-of-pocket deductible that must be met yearly. It is the responsibility of the client to check with their insurance provider and understand their covered plan. Deductible amounts will be applied per claim until the required out-of-pocket has been met. Benefits are NOT a guarantee of payment. Payment is due at the time services are rendered.
We can not accept Arkansas Medicaid, Medicare or Anthem Blue Cross Blue Shield. Our apologies for the inconvenience.
Contact us at (479) 364-0075 for any questions.
Do you have a provider that prescribes medication?
We do not have a prescriber on site; however, we work with some of the BEST
medical providers in Northwest Arkansas! Call our office for a referral (479) 364-
Are your therapists experienced in treating mental health concerns similar to mine?
Each of our therapists are fully licensed in the State of Arkansas. Individually, our
therapists have at least 20 years of experience in treating a wide variety of mental
Does my therapist have after-hours availability for crisis situations?
Although our therapists are trained to handle crisis situations, they do not have
on-call hours. Some therapists may have arrangements to contact them after
hours if you are in crisis. If you are currently experiencing a psychiatric
emergency, please call 911 or go to your nearest emergency room.
What client population do you see and treat?
Our counselors provide interventions based on the needs of the individual client. We see adults (18+ years), adolescents (13-17 years), and children (5-12 years). We strive to match you with a counselor that will tailor treatment to YOU!
Have a Different Question?
We’re here to support and walk with you on your journey. Contact us with any additional questions not listed. We will provide feedback as soon as possible.
During COVID19 we are offering Tele-Health through our partnership with AmBetter and Blue Cross & Blue Shield. We are here to support you during this very difficult time.
If you are need of immediate assistance please dial 911.
Please Be Safe During COVID19
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